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kitmytrip Terms and Conditions

Terms and Conditions

This Policy is projected to all personal information and sensitive personal data or information that is given by or obtained from any person who visits or uses or accesses the website ("User"). We reserve the right to modify or review the details of this Policy without prior notice and the revised Policy will be in effect from the day of uploading. Therefore, Users are requested to periodically visit the website and review the policy.

  • General

    This website is operated by KMTH Limited (UK subsidiary of KMTH Trading LLC. ). Throughout the website, the terms “we”, “us” and “our” refer to KMTH Limited. We offer this website, including all information, tools and services available through this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    Please read these Terms of Service carefully before accessing or using our website. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.

    By visiting our website and/or purchasing/ renting something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, renters, merchants, and/ or contributors of content.

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    The customers who are using the website and are Minor/ under the age of 18 shall not register as a user of the website and shall not transact on or use the website ( Age of consent is mentioned as per the applicable law)

    If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

    If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection

  • Site Uptime

    We take all reasonable steps to ensure that the website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server/other technical issues. Therefore we will not be liable if this website is unavailable at any time.

    If you wish to reach us at any such time, please do not hesitate to send us an email at care@kitmytrip.com

  • Privacy Policy

    We will collect and use personal information in accordance with our Privacy Policy. Please check on our website: https://kitmytrip.com/privacy

  • Compliance

    You are prohibited from using any of the kitmytrip devices or services and the websites or its content:

    For any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    for transmitting any worms or viruses or any code of a destructive nature.

    for any unlawful , obscene or immoral purpose;

    to solicit others to perform or participate in any unlawful acts;

    to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

    to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

    to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

    to submit false or misleading information;

    to collect or track the personal information of others;

    to spam, phish, pharm, pretext, spider, crawl, or scrape;

    to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

    Not posting commercial messages to Usenet groups without prior permission

    Not attempting to send junk e-mail or spam to anyone who doesn't want to receive it

    Not attempting to mail bomb a site with mass amounts of e-mail in order to flood their server

    We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses

  • Third-Party Links

    As assistance to our customers, on our Website we may provide links to other websites or material which we feel maybe relevant for our customers.

    The content available on those websites is beyond our control and we are not responsible for such websites or material nor do we review or endorse these.

    We are not liable, whether directly or indirectly for the privacy practices or content of such websites or for any damage, loss or offence caused or alleged to be caused in connection with the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

  • Inaccuracies, Omissions and Timeliness of Information

    Whilst we endeavor to keep the website up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Images of products on this website are for illustrative purposes only.

    The website may contain certain historical information or typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or the website is inaccurate at any time without prior notice (including after you have submitted your order).

    You agree that it is your responsibility to monitor changes on the website.

    No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  • User Comments, Feedback & Other submissions

    If, either at our request or otherwise, you send certain specific submissions (for example contest entries) or creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'Comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

    We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments unless otherwise stated in advance.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website

    You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

    You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

  • Security

    Our payment process is PCI DSS compliant using encryption certification for handling order and payment transactions. All information is encrypted. Your Credit Card details are never stored on our servers or our company database at any time. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

  • Indemnification

    You agree to indemnify, defend and hold harmless KMTH Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees ( “Associates”) , harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

  • Legal Liability

    We along with our Associates cannot be held liable either for breach of contract or negligence or any other liability arising under or in relation to your use of the website.

    You must bear the risk associated with the use of the internet. Whilst we will continually work to ensure the material presented on the website is accurate, we cannot be held responsible for any errors and/ or omissions and any resulting business/ revenue loss.

    We along with our Associates cannot be held liable for any security or privacy breach of your personal data provided on our Website except to the extent that the same is catered for under the laws of the United Kingdom.

  • Governing Law and Jurisdiction

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

    Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Kingdom.

  • Changes to the Terms and Service

    We reserve the right to, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

    Your continued use of or access to our website or the Service following the changes indicates your agreement to be bound by the new Terms of Service

    If you do not wish to accept the new Terms you should discontinue using our Website or services.

    You can review the most current version of the Terms of Service at any time on this page.

About kitmytrip Service

  • General

    kitmytrip is a tourist SIM sales and pocket Wi-Fi rental service which operates on a cellular mobile signal provided by selected local telecom provider/s and is available wherever the signal is available.

    The service is configured to offer connectivity at 4G/ LTE speeds however in some areas depending on the environment according to the wireless service characteristics (indoor areas, towers or in underground parking areas) the service speed may be slower and/or might be intermittently disconnected.

    All kitmytrip devices are equipped with SIM cards for the use of data services only. These SIM cards are directly registered in the name of the Customer

    The standard operation of the kitmytrip device is based upon the Terms and Conditions of the local Telecom Provider which is in line with the existing laws and regulations of the Telecom Regulator.

    As per the laws and regulations of the local country, restricted websites will not be accessible with the kitmytrip device.

    Customers are mandated to use their kitmytrip device as per the standard laws and regulations of the country.

    KMTH Trading LLC and its Associates will not provide kitmytrip services/products to any of OFAC sanctions countries in accordance with the prevailing laws.

  • Terms of Lease

    The rental period begins when the kitmytrip Kit is handed over to the Customer The Customer undertakes to pay a security deposit for the kitmytrip service. Security Deposit is independently charged from the rental charges. The security deposit will be refunded after the kitmytrip Kit is returned, after adjusting for any loss, larceny, disappearance or the damage of the device during the rental period. The security deposit can also be utilized as payments for any additional days/data purchased by the customer (subject to requisite approvals from the customer and kitmytrip team).

    Rental ends on the last day of the paid rental period at midnight (00:00 hours).

    The Customer is required to return kitmytrip Kit prior to the expiry of the rental period.

    A grace period of a maximum of 10 hours after the expiry of the rental period is offered to the Customer without any extra charges. Any late returns will attract additional charges.

    Rented kitmytrip Kits need to be returned at pre-communicated locations and or at a mutually agreed location.

    To extend the rental period or the data allowance the Customer can email care@kitmytrip.com from the email id used at the time of booking. Approval provided by the Customer over email will be considered as an explicit authorization for collection of the additional charge

  • Personal Identification

    Customer acknowledges that in certain cases KMTH Limited staff or Associates may require checking the identity of the customer to comply with local regulations. In such cases the customer agrees to share a digital copy of their passport with us.

  • Products or Services

    Products or services available on our website have limited quantities and are subject to return only as per the returns instructions provided for individual products.

    We reserve the right, but are not obligated to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

    Depending on the customer inquiries, kitmytrip may also offer additional products or services including but not limited to Data SIMs and Voice SIMs

  • Schedule and Terms of Charges and Payments

    All payments are to be made upfront at the time of booking the SIM or the WiFi kit.

    The Customer is liable to pay the complete charge of the rental period, even if the SIM or the WiFi kit is collected later and/or returned back earlier than originally booked for.

    Prices for our products are subject to change without notice unless already purchased for. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    We accept payments online using Visa and MasterCard credit/debit card in AED and USD

    The following credit cards are accepted on the kitmytrip website: Visa, Visa Electron, MasterCard, MasterCard Electronic and Maestro

    kitmytrip offers a full refund of the service if canceled 48 hours prior to the first day of rental. No refund will be offered if the cancellation request is received thereafter.

    Refunds will be done only through the Original Mode of Payment.

    In case of loss or damage of the kitmytrip Kit deposit will be utilized as follows:

    US$ 10 in case the customer takes the SIM card upon the completion of the rental period
    US$ 10 if the charger or the battery of the kitmytrip Kit is lost or not returned
    US$ 10 in case the kitmytrip pouch is lost or not returned
    US$ 5 per day for the days exceeding the original rental duration
    US$ 70 for not returning kitmytrip device or Kit

    The cardholder must retain a copy of transaction records and Merchant policies and rules.

  • Customer Rights and Obligations

    The kitmytrip device should be tested when rented – it should be operational and in an undamaged condition

    All kitmytrip devices are fully charged and loaded with the appropriate data package when rented out

    The Customer is liable for returning the kitmytrip device after the rent expires via a pre-approved kitmytrip channel and/or partner with all its belonging accessories- in the same working order as at the time when rented.

    The Customer will indicate to the staff if there is any kind of malfunction or error on the device.

    The installed SIM card will be issued in the name of the kitmytrip customer in compliance with the KYC requirements as specified from time to time by the Local Telecom Regulator.

    The Customer has the right to retain the SIM card upon the expiry of the rental period. If the Customer returns the SIM card behind, the Customer authorizes KMTH Limited and its Associates to destroy the SIM card on their behalf.

    The Customer will not hold KMTH Trading LLC along with its Associates liable for any subsequent fraud or abuse of the SIM card once it has been returned

    The Customer cannot sublet/lease the rented kitmytrip device, give or allow in any manner to a third party to use it either temporarily or permanently. These acts cannot be considered as “Own Usage”, therefore any of the above-mentioned acts will result in the loss of the security deposit and blocking of the SIM card.

    The kitmytrip SIMs and WiFi kits will ONLY operate in the countries mentioned in detailed description of the individual product being purchased or rented. Any additional roaming charges incurred by the customer by using the SIM or the WiFi kit in countries not listed in the valid countries list of the product description. Any improper usage of the SIM or the WiFi kit will result in immediate forfeiture of the Customers security deposit and blocking of the SIM card.

  • Warranty and Exclusion of Liability

    The customer has no right, title or interest in our products or services except, when the customer has complied with their obligations, the right to possession and use of the products or services on these terms and conditions.

    All implied warranties, conditions or guarantees relating to the correspondence with description or sample, fitness for purpose or quality of the Products are excluded from this contract to the fullest extent permitted by law.

    We will not have any liability to you, except for death or personal injury caused by our negligence, for any loss (including consequential loss), damage or expense which you may suffer as a result of your use of the Products or entry into this Contract.

    Our liability to you will not exceed and shall always be limited to the total cost of the sums which you have paid to us under the terms of this contract.

  • Network Interruptions

    The Customer acknowledges that kitmytrip cannot guarantee a fault-free Service and that the quality of the Service may be affected by factors outside of the control of kitmytrip. kitmytrip does not guarantee that the service will be available in all areas of the local country at all times or that there will be no interruptions or interferences to the Service.

    The Customer acknowledges that from time-to-time the Telecom Provider may carry out maintenance or testing to its network, or rectify network breakdowns, or there may be unplanned outages for any reason which may cause interruption to the Service. kitmytrip will use reasonable endeavors to promptly repair any faults within its network and to minimize the period of any unplanned outage. Telecom Provider will endeavor to keep Service suspensions or disruptions to a minimum.

  • Fair Use Policy

    The Customer acknowledges that fair use restrictions and limitations may apply to elements of the service. Moreover, the customer acknowledges that the purchased SIM or the rented kitmytrip device will be used according to the standard Fair Use Policy as defined by the Telecom operator from time to time. kitmytrip reserves the right as per the Telecom Operator Fair Use Policy, Terms and Conditions to restrict or limit the data usage and/or the speed of connection.