FAQs

General

Kit Related

What’s included in my BookMyWiFi Pack?

How does it work?

Which Service provider does BookMyWifi use?

Does a BookMyWifi have good coverage?

Is there a signal in the Metro/Underground?

How long does the battery last?

Can I use the powerbank for charging my other devices too?

How many devices can I connect with the device at one time?

Can you help me in making other arrangements for my stay?

Can I use the device outside of UAE?

Service Related

About the Service

How does the coverage effect the speed of the device?

We are supposed to get a 4G/LTE connection but getting only HSPA+?

Can I use my BookMyWiFi device to make calls?

What all can I do with the service?

Booking and Delivery

How can I book BookMyWiFi device?

Do I need to book in advance?

How do I know the equipment will work when I receive it?

I did not receive my booking email?

What are the different delivery options?

Do you charge for alternate deliveries?

How do I return my device?

What happens if I return the unit whilst it is still turned on?

Support Related

Troubleshooting

When and how can I contact Customer Service and Technical Support?

Can’t connect to the internet?

My device discharges very quickly

The charger doesn’t charge

The device has powered off

Steps to connect?

Order Related

Payments & Refunds

How can I pay for my services?

Do you take a deposit?

When will you release the pre-authorization on my card?

What are the usage charges?

What are the charges for loss or damage?

I tried paying online with my card on KitMyTrip and there was an error. What does this mean?

What are the safety checks on your site for processing my payment?

Can I get a refund in case I cancel my order?

Kit Related

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