The battery life depends on the number of people connected and usage – higher the usage more drain on the battery. On an average the battery has a life of 8 hours. So remember to charge it when you get back home after a long day. If you intend to be on the road a little longer, we can offer you a car charger or a powerful powerbank at a nominal fee for the duration of the trip.
The stronger the signal strength the faster the connection. You can always gauge the signal strength by observing the network description ( LTE/HSPA+) and the coverage bars on the screen. The devices connect to the speed of 4G or 3G or 3.5G (HSDPA) depending on the area (between 4 Mbps to 150 Mbps)
Yes this is possible. As the 4G/ LTE coverage in the UAE expands there will be some places where the 4G/LTE network is not strong enough and therefore our device automatically drops down to 3g/HSPA+ to ensure that you stay connected.
The answer is simple – everything. You can stay in touch with your friends and family (Whatsapp, Facebook..), stay in touch with work (emails) use maps to navigate, use the internet to plan your tour, discover the choicest places to eat and the list goes on.
We offer you multiple ways for booking. Either you can book it online via our website or via your travel agent. Please have your travel agent contact us at care@BookMyWiFi.com and we will work with them to provide you a FREE hotel delivery.
We encourage you to book as early as possible – you don’t want to leave this to the end. Advance bookings are delivered for FREE. However we understand that some plans are made last minute only – in which case we apply an additional nominal charge of AED 35 (USD 10) to have your BookMyWiFi kit delivered to you.
We test and retest and then test some more. To offer you the peace of mind every time you order from BookMyWiFi, all equipment is tested immediately prior to be handed over to you. The equipment is then re-tested once it has been returned. Rest assured one of our team members will be there to set you up and ensure all is working.
Currently we offer you two options for delivery, in all scenarios one of our team members will be around to help you setup.
Delivery at your hotel: We understand you must be tired after a long flight. We will be happy to deliver the BookMyWiFi kit to you for FREE in a pre-agreed time window. In case you are unable to collect your BookMyWiFi kit and we have to arrange a subsequent visit we will be charge to a nominal fee of AED 25 for every subsequent visit
Delivery via your tour operator: In case you are traveling with a tour operator, we will liaise with the tour operator to facilitate your delivery. Please advise your tour operator to contact us or send us an email at firstname.lastname@example.org
Please note that kitmytrip will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE
To allow for more channels for delivery we are exploring the possibilities of delivering your BookMyWiFi kit to you straight at the airport or maybe even select retail stores in or near major tourist destinations.
All the devices should be turned off and ‘locked’ before being returned. If the unit is still ON our system will recognize the unit as a live unit and thus automatically charge you for the service for the extra days.
You are in an area which has neither 4G/LTE nor 3G/H+. Please look at the coverage bars on the top right hand corner of the device screen. At 1 bar it is difficult to get a connection and if it says NO SERVICE, then it means there is no coverage in the area
Resolution: Move or change the position of the device to a place where there is 3G coverage
The device is not connected to the kitmytrip WiFi. Normally the phones/devices latch on to known WiFi networks and thus may not be connected to the kitmytrip wifi
Resolution: Please make sure the device is connected to the kitmytrip WiFi
In cases where the coverage is low and a there is a very high concentration of people
Resolution: Move away from the area to an area where either coverage is better
The device goes into the SLEEP mode to save battery if not used for sometime. Please press the On/Off button and the device will come back on again. Once you see the globe icon on the screen means the device is connected.
Press continuously the main On/Off button on your Kitmytrip device until the LEDs appear. Wait a few seconds until the green LED signal on the right side starts blinking and the blue WiFi signal in the middle of the display appears. (In case the left LED signal turns red, please fully charge your device)
Switch on the WiFi on your Smartphone, Tablet,Laptop.
Search the SSID on your Smartphone, Tablet, Laptop as mentioned on the back of the device.
Enter password to connect as mentioned on the back of the device (Please note that the password is case sensitive).
Your privacy and security are our key concerns and that’s why we work with the best. Payments are made via a secure PCI DSS compliant page and all sensitive information is encrypted using a 256 bit SSL certificate.